Refund Policy

Returns, Refunds & Cancellation Policy


Returns

If you’re not satisfied with your purchase, you may return eligible items within 30 days of delivery, under the following conditions:

Return Eligibility

  • Items must be unused, in their original condition, and include all original packaging.

  • Products must show no signs of wear or damage caused by the customer.

  • Items must be returned with pre-authorization (see “How to Start a Return” below).

  • Certain items such as underwear, shapewear, bras, and other intimate wear are final sale and non-returnable due to hygiene reasons.

  • If the item is defective or incorrect, we will work with you to resolve the issue.

    Please Note: We do not offer free returns. All return costs — including shipping, customs fees, and restocking charges — are the responsibility of the customer. All returns must be sent to our central warehouse in Asia.


Return Costs & Restocking Fee

Returns must be shipped to our central warehouse in China. Customers are fully responsible for:

  • Selecting a shipping provider that offers customs clearance in China

  • Paying all customs duties, fees, and taxes

  • Providing the correct documentation for customs clearance

We are not liable for returns delayed or rejected due to customs issues or incorrect shipping methods.

We charge a 15% restocking fee on all returns to cover inspection, processing, and inventory management.
This restocking fee also applies to parcels that are refused upon delivery or not collected from the post office and are automatically returned to us.

Exceptions to Restocking Fee

The 15% restocking fee may be waived if:

  • The item arrived damaged

These cases will be reviewed individually.


How to Start a Return

To initiate a return, email us at westrowsus@gmail.com with the following:

  • Your order number

  • The reason for your return

  • A clear photo of the item (if damaged)

  • Your full name and shipping address

Once approved, we’ll send you the correct return address in China.
Do not return the package to the sender’s address — it will not be accepted.

Use a trackable shipping method, and ensure the package complies with customs regulations. The customer is responsible for ensuring the package clears customs successfully.

Cancellations

You may cancel your order within 30 minutes of placing it. After this period, the order will already be in processing and cannot be cancelled. You may still return the item after delivery, following our return process.

Refunds

If a parcel is refused upon delivery or not collected from the post office and is automatically returned to us, we reserve the right to deduct the same 15% restocking fee from your refund to cover handling and processing costs.

Once your return is received and inspected, we’ll notify you of its status.

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or card provider to process the refund.

  • If applicable, the 15% restocking fee will be deducted from the refund amount.

  • Please note that the optional insured shipping, selected at check-out is non-refundable. 


Important Notice

By placing an order on our website, you agree to this Returns, Refunds & Cancellation Policy, including:

  • The customer’s responsibility for return shipping and customs costs

  • The application of a 15% restocking fee (unless exempted)

  • Our right to refuse a return if it does not meet the outlined conditions

 

At Westrows, we strive to ensure your order reaches you safely. However, once a package is marked as delivered and confirmed by the tracking information, we are unable to take responsibility for lost or stolen items. That said, we’re always here to assist you in coordinating with the courier to help resolve any delivery issues.


Failed Delivery – Insufficient Address
If an order is returned to us due to an insufficient or incorrect address provided by the customer, we will not issue a refund. Instead, we will reship the order for free once the correct address is confirmed.


Changes to This Policy

Westrows reserves the right to update or modify this Returns, Refunds & Cancellation Policy at any time.
Any changes will take effect immediately upon being posted on our website.

We encourage customers to review this policy periodically to stay informed of any updates.

Questions?

We’re here to help.
Contact our support team at 📧 westrowsus@gmail.com

 

COMPANY DETAILS

Store Name: Westrows

Email: westrowsus@gmail.com