Refund Policy

REFUND POLICY

PLEASE NOTE: Return shipping costs are the responsibility of the customer.

Return Policy
Is it possible to return my order?
Yes, you can return items within 30 days of receipt if you are not satisfied with your order.

Return Conditions
Your order must meet the following conditions for a return to be accepted:

1. The product must include all original parts, components, and packaging in the condition it was received.
2. The product must show only normal handling; damage due to careless use will not be accepted.
3. Products where hygiene is important must be unused and in original condition.
4. Defective products must be reported immediately upon receipt.
5. The customer is responsible for return shipping costs.
6. Returns will be processed within 7 working days, and if conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How to Return Your Order
If your order meets the above conditions, please follow these steps to initiate the return process:

Send an email to: info@westrows.com

Include the following information:
- Order number
- Reason for the return request
- Photo of the product (in case of damage or defect)
- First name + last name
- Shipping address

We will then contact you and provide the return address. Never send returns to the sender address without contacting us first. You, the customer, are responsible for the shipping costs of returning the product.

Right of Withdrawal
You have the right of withdrawal within 30 days from the day on which you or a third party named by you (who is not the carrier) has received the goods.

As we work with a fully automated system, orders are processed immediately upon placement. Therefore, we cannot interrupt the shipping process once an order has been dispatched.

To exercise your right of withdrawal, you must inform Westrows by means of a clear declaration (e.g. by email to info@westrows.com) of your decision to withdraw from this contract. The withdrawal is completed when we have received the returned goods. The cost of returning the goods shall be borne by the customer.

Note Regarding Shipments in Transit
If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us following the process outlined above. You may inform us in advance about your intention to return the items.

To guarantee the fastest possible return processing, we ask you to send us a shipping confirmation when you return the items.

Refund Processing
If you withdraw from this contract, we will refund all payments we have received from you, with the exception of delivery costs (and any additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal and receipt of the returned goods.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for this repayment.